Synril Hylit Privacy Policy

1. Privacy Policy Statement

Synril Hylit (hereinafter referred to as "we") highly respects your concerns and needs regarding personal privacy protection. This Privacy Policy is intended to detail the types of personal information we collect, how we use it, the scope of sharing, and the choices you have regarding the use of your information when you visit our official website www.synril-hylit.com or interact with our retail stores. Additionally, this Policy will explain the measures we take to protect information security and how you can contact us regarding privacy-related issues.

This Privacy Policy applies only to information collected by us through the aforementioned channels, and does not apply to third-party platforms or services not operated by us, nor to third-party individuals not employed or managed by us. Please read and understand this Privacy Policy carefully before using our products and services. By continuing to use our products and services, you agree to our processing of your personal information in accordance with this Policy.

2. Personal Information We Collect

(1) Personal Information You Voluntarily Submit

In the course of using our products and services, you may need to voluntarily submit the following personal information to us. Providing such information is voluntary, but if you choose not to provide it, we may not be able to provide you with complete product services, meet your specific requests, or respond to your inquiries in a timely manner:

  1. Contact Information: Including your name, postal address, phone number, email address (e.g., oushuo666@gmail.com if you communicate with us using this email), etc. This information is used to confirm order details with you, deliver products, and respond to your inquiries.
  2. Personal Identity-Related Information: Including date of birth, anniversary date, etc. This information is collected only when you participate in our exclusive activities or services for specific dates (such as birthdays, anniversaries) to provide you with personalized benefits.
  3. Account-Related Information: Including login credentials (such as username and password) you set when registering an account on our website. Passwords are stored using encryption technology, and we will not store or view them in plain text. This information is used for you to securely log in and manage your personal account.
  4. Payment-Related Information: Including details of your payment card (such as credit card number, expiration date, etc.). This information is used solely to process your order payments. We will process payment transactions through third-party payment service providers (such as PayPal, Stripe, etc.) that comply with industry security standards. We will not directly store complete payment card information, but may retain the last 4 digits of the payment card for order verification purposes.
  5. Purchase and Transaction Information: Including your order number, type, quantity, price, and purchase time of the products you purchased, as well as serial numbers used for timepiece product registration. This information is used to complete order fulfillment, provide after-sales support (such as warranty services) for products, and enable order information inquiry.

(2) Information We Collect Through Automated Means

When you access and use our website, we may collect specific information with the help of the following automated technical tools to optimize your user experience and improve service quality:

  1. Cookies and Similar Technologies:
    • Cookies are small data files sent by a website to your computer, mobile phone, or other internet-connected devices. They can uniquely identify your browser or store your usage preferences and settings on your device. Our website may use technologies such as HTTP Cookies and local storage (e.g., browser-based local storage, plugin-based local storage).
    • You can adjust your browser settings to receive notifications when cookies are received, or to restrict or disable some or all cookies. However, please note that if you disable necessary cookies (such as those used for account login and order processing), you may not be able to use the core functions of our website normally (such as logging in to your account, submitting orders) or obtain a complete service experience.
  2. Web Server Log Information:

Our web servers automatically record relevant data generated when you visit the website, including but not limited to: the type of device you use (e.g., mobile phone or computer model), operating system type (e.g., iOS, Windows), browser type (e.g., Chrome, Safari), device domain, system language settings, country/region and time zone where the device is located; the web address that referred you to our website (e.g., if you jumped to our website from a search engine or third-party platform link), the IP address of your device; and information about your interactions with the website (e.g., pages visited, duration of stay, buttons or links clicked, product categories browsed, etc.).

  1. Web Beacons and JavaScript Technologies:

We may embed "web beacons" (also known as tags or pixels) in website pages. These are small files that link pages to specific web servers and their cookies, helping us count page visits and user interaction. At the same time, we may use JavaScript or other computer languages to send instructions to your device to collect the aforementioned web server log information and detailed data about your interactions with the website (e.g., records of adding products to the shopping cart).

  1. Information Related to Third-Party Plugins:

Our website integrates plugins from third-party platforms such as Instagram, Facebook, Pinterest, TikTok, and YouTube (e.g., share buttons, content embedding modules). When you click or use these plugins (e.g., logging in quickly with a Facebook account, sharing products to Instagram), the plugin providers may collect relevant data about you through automated means (e.g., your third-party platform account information, interaction behaviors). Such information is collected directly by third-party plugin providers and is subject to their own privacy policies. We are not responsible for the collection and use of this information, and we recommend that you review the privacy policies of the corresponding third parties.

(3) Information Collected by Third-Party Analytics Services

We use third-party web analytics services (such as Google Analytics, Google Adwords) to help us analyze how users use the website and optimize website functions and content display. These service providers may collect relevant information about you through the aforementioned automated technologies (such as cookies), including your IP address, pages visited, duration of stay, etc.

In addition to the services explicitly mentioned above, other third-party analytics services we use will be notified separately on relevant pages of the website or when the service is launched. You can choose whether to agree to data collection according to the guidelines of the corresponding service provider.

3. How We Use the Collected Information

We strictly use the collected personal information in accordance with the purposes agreed in this Privacy Policy and will not abuse the information beyond a reasonable scope. The specific usage scenarios include:

  1. Providing Products and Services: Using your contact information, payment information, and purchase transaction information to complete order confirmation, product delivery, and payment processing, ensuring that you can receive the products you purchased normally; using information such as timepiece serial numbers to provide you with product registration, warranty, and other after-sales support services.
  2. Account Management: Using your login credentials and contact information to create and manage your personal account, ensuring the security of account login, and facilitating you to inquire about order history, manage delivery addresses, etc.
  3. Marketing and Communication:
    • Within the scope permitted by applicable laws and with your explicit consent when necessary, we will use your contact information (such as email address, phone number) to send you our product catalogs, promotional activity notifications (such as discounts, new product launches), and communicate with you about special events, membership programs, market research, etc., and manage your participation.
    • If you wish to stop receiving such marketing information, you can unsubscribe at any time through the method described in "7. Your Rights and Choices" of this Policy, and we will stop sending it promptly after receiving your request.
  4. Customer Service: Using your contact information, order information, etc., to respond to your inquiries, complaints, or suggestions, and solve problems you encounter in the process of using products and services (such as order inquiries, after-sales return and exchange communication).
  5. Data Analysis and Business Optimization:
    • Anonymizing and aggregating the collected personal information (the processed data will not be able to be associated with specific individuals) to analyze user behavior preferences and product sales trends, helping us develop new products and optimize existing services (such as adjusting website page layout, improving product functions).
    • Optimizing website performance based on automatically collected information (such as device type, pages visited), ensuring the website operates normally on different devices, and improving your browsing and user experience.
  6. Risk Prevention and Compliance Operations:
    • Using the collected information to identify and prevent fraudulent behaviors (such as fake orders, credit card fraud) and illegal activities, reduce transaction risks, protect the legitimate rights and interests of you and us, and reduce the risk of economic losses or personal injury.
    • Using and retaining relevant information in accordance with the requirements of applicable laws and regulations, fulfilling obligations stipulated by law (such as cooperating with regulatory authorities' investigations, providing necessary transaction records), and implementing our internal policies and industry standards.
  7. Personalized Services and Advertising Delivery:
    • Within the scope permitted by applicable laws, combining automatically collected information (such as products you browsed, duration of stay) to customize your website access experience (such as prioritizing the display of product categories you may be interested in) and provide content that meets your interests and preferences (including product recommendations, personalized advertisements).
    • When you browse our website and other third-party websites, we may, within the scope permitted by applicable laws, push advertisements related to our products to you through third-party service providers. Such advertisement delivery is based on your previous browsing behaviors or interest tags.

4. Online Tracking and "Do Not Track" Response

(1) Redirection and Remarketing Tracking

To provide you with more relevant advertising services, we may participate in "redirection" (also known as "remarketing") activities. For example, after you view a certain crystal bracelet or timepiece product on our website, you may see advertisements for that product or our brand on other third-party websites (such as social media platforms, news websites).

Such redirection activities are operated by third-party service providers we cooperate with (such as Google Ads, Facebook Ads). These service providers will track your browsing activities and behavior data on our website and third-party websites through automated technologies such as cookies and pixel tags, thereby achieving precise advertisement delivery.

Within the scope permitted by applicable laws, we and the service providers may collect information about your online activities on different third-party websites at different times to optimize advertising effects. If you wish to opt out of such remarketing activities, you can click on the official opt-out links of third-party service providers (such as Google Remarketing Opt-Out: https://adssettings.google.com/, Facebook Ad Preferences: https://www.facebook.com/settings?tab=ads) and adjust your advertising preferences according to the guidelines.

(2) "Do Not Track" Request Response

Currently, our website is not set up to respond to browser "Do Not Track" (DNT) signals. This means that when you enable the "Do Not Track" function in your browser, our website may still collect necessary information through automated technologies in accordance with the provisions of this Privacy Policy to ensure the normal operation of the core functions of the website and service quality. If the browser "Do Not Track" function becomes an industry universal standard and there are clear requirements in laws and regulations in the future, we will update the website technology in a timely manner to respond to your "Do Not Track" request.

5. Personal Information We Share

We strictly control the scope of personal information sharing and will not sell your personal information to any third party. We will only share your personal information in accordance with the principles of legality and necessity under the following specific circumstances:

(1) Sharing with Service Providers

To ensure the smooth provision of our products and services (such as order fulfillment, payment processing, website operation and maintenance), we may share personal information with third-party service providers who provide services on our behalf. These service providers must process the information within the scope of our authorization and shall not use the information for other purposes beyond the scope of authorization. Common service providers include:

  1. Payment Processing Service Providers: Such as PayPal, Stripe, etc. We will share your order amount and the last 4 digits of your payment card (or other necessary payment information) with them to process your order payment and ensure the safe completion of the transaction.
  2. Logistics and Delivery Service Providers: Such as UPS, FedEx, DHL, etc. We will share your name, delivery address, and phone number with them to deliver the products you purchased accurately.
  3. Website Technology and Operation and Maintenance Service Providers: Such as website hosting service providers, network security service providers, data analysis service providers (such as Google Analytics). We will share necessary device information, access logs, and anonymized data with them to ensure the stable operation of the website, prevent network security risks, and analyze user behavior.
  4. Marketing and Communication Service Providers: Such as email marketing platforms (such as Mailchimp) and SMS service providers. We will share your contact information with them (only if you agree to receive marketing information) to send promotional notifications and event reminders.

We will sign strict service agreements and Data Processing Agreements (DPA) with all service providers, clearly stipulating the scope, methods, and security protection obligations of information processing, requiring service providers to take sufficient security measures to protect personal information, and regularly supervise their compliance. If a service provider abuses information in violation of the agreement, we will pursue its legal responsibility and take necessary measures to protect your information security.

(2) Sharing with Affiliated Companies

Within the scope of applicable laws and regulations and the principle of business rationality, we may share your personal information with our affiliated companies (such as holding companies, subsidiaries, and other enterprises within the same group). The purpose of sharing is limited to the scope agreed in this Privacy Policy (such as providing you with cross-platform membership services and unified handling of after-sales inquiries). Our affiliated companies will process your information in accordance with privacy protection standards equal to or stricter than this Policy, and will not use the information for other purposes unrelated to this Policy.

(3) Sharing with Third-Party Marketing Partners (with Your Consent)

Within the scope permitted by applicable laws and with your explicit consent, we may share your personal information (such as name, email address) with third-party marketing partners with whom we have cooperative relationships and whose products or services you may be interested in (such as brands engaged in related jewelry and gifts), or with third-party database providers for their own marketing purposes (such as pushing their product information to you).

If you do not want your personal information to be used for such third-party marketing purposes or wish to withdraw your previous consent, you can contact us through the method described in "7. Your Rights and Choices" of this Policy. We will immediately stop the relevant information sharing and strictly handle the information in accordance with your preferences in the future. Such a choice will not affect the legality of our sharing of information based on your authorization before you withdraw your consent.

(4) Sharing Based on Legal or Compliance Requirements

Under the following circumstances, we may disclose your personal information without your additional consent in accordance with applicable laws and regulations, legal procedures, or government requirements:

  1. Complying with court judgments, rulings, subpoenas, or other legally effective legal documents;
  2. Responding to legitimate investigation or information inquiry requests from government regulatory authorities and law enforcement agencies (such as police departments, customs);
  3. Disclosing information as necessary to prevent or stop suspected illegal and criminal activities (such as fraud, money laundering), protect the personal safety or major property rights of you or other third parties, and safeguard public interests;
  4. Disclosing information to fulfill compliance obligations in accordance with relevant industry standards, self-regulatory norms, or our internal compliance policies.

(5) Information Sharing in Business Transfers

If we undergo business transfers, mergers, acquisitions, restructurings, dissolutions, liquidations, or other situations (such as selling all or part of business assets), your personal information may be transferred to the transferee as part of the business assets. In such cases, we will ensure that the transferee undertakes to comply with all provisions of this Privacy Policy. If the transferee changes the information processing method, it will notify you in advance through website announcements, emails, and other methods, and you can choose whether to agree to the new processing method based on the notification.

6. Data Transmission, Retention, and Security Protection

(1) Cross-Border Data Transmission

Since our business operations cover a global scope (such as providing services to the European and American markets), we may transmit the personal information of yours collected through the website to other countries or regions outside the country/region where the information was originally collected (including but not limited to the United States). Data protection laws and regulations may vary in different countries and regions, but we will take the following measures to ensure the security of cross-border transmitted information:

  1. If the transmission is to a country or region outside the European Union, we will ensure compliance with the cross-border data transmission requirements of the General Data Protection Regulation (GDPR), such as signing a data processing agreement with the recipient that complies with GDPR standards (including standard clauses recognized by the European Commission), or ensuring that the country or region where the recipient is located is recognized by the European Union as an "adequate" country/region;
  2. For information transmitted to other countries or regions, we will require the recipient to take security protection measures not lower than those agreed in this Policy and prohibit the recipient from using the information for unauthorized purposes.

(2) Data Retention Period

We will retain your personal information in accordance with the principles of "minimum necessity" and "reasonable period required for the purpose". The specific retention periods are as follows:

  1. If you have registered an account on our website and continue to use the services, we will retain your account information and order information during the existence of your account until you take the initiative to cancel the account;
  2. If you make a one-time purchase without registering an account, we will retain your order information, payment information, and contact information until the order is delivered and the after-sales support period expires (for example, the warranty period for crystal bracelets is usually 1 year. After the after-sales support period expires, we will delete or anonymize your personal information);